Post-Installation Training for Warehouse Automation
Implementation Is Just the Beginning
When you invest in warehouse automation or distribution center automation, you are taking the first step toward higher productivity, lower operating costs, and more efficient warehouse environments. But installing the system and going live is not the end of the process.
Post-installation training makes sure your staff can use, maintain, and troubleshoot equipment in the long term. Without this training, your operation risks downtime, reduced efficiency, and customer dissatisfaction.
Why Post-Installation Training Matters
Automation equipment, such as automated storage and retrieval systems, autonomous mobile robots (AMRs) and automated packaging systems, is designed to improve efficiency and safety. But technology alone does not guarantee success. Your team must know how to operate the equipment, handle the software, and maintain everything.
Post-installation training helps your staff:
- Operate and understand management systems, including the warehouse management system (WMS)
- Use warehouse execution systems (WES) and warehouse control systems (WCS) with confidence
- Troubleshoot problems using real-time data and reporting
- Perform routine maintenance to minimize disruption and avoid downtime
- Improve customer satisfaction through reduced errors and seamless integration
Training Focus: Software and Maintenance
Software Training
Modern automation runs on software. That includes your WMS, WES, and related systems that connect to equipment. Staff must know how to review dashboards, read alerts, and respond when something does not work as planned.
If you have a large distribution center, this may fall to your IT or engineering team. In smaller operations or warehouses without a software team, work with your systems integrator.
Maintenance Training
Maintenance is just as important. Trained staff can handle daily checks and fix minor issues before they stop production. Post-installation training should include how to inspect equipment, replace parts, and prevent breakdowns.
The best time for training is during the commissioning phase. Depending on the complexity of the equipment, plan for several days or even weeks of training. This will give your staff the ability to keep systems running and only call your integrator or OEM when major issues come up.
The Role of Systems Integrators
A strong systems integrator (SI) is not only an installer but also a trainer and partner. They can provide hands-on training, step-by-step guides, and ongoing support and maintenance. Good integrators bring:
- Experience with different warehouse environments and industries
- Problem solving skills proven through real-world projects
- Relationships with top automation vendors and technology providers
- The ability to design integrated solutions that fit your business process
While remote support is available, your goal should be to have in-house staff to manage daily operations and minimize disruption without waiting for outside help.
Training as an Ongoing Process
Training should not end once your system goes live. With high turnover and labor shortages, you need a plan for retraining and onboarding. Refreshers should be scheduled at least once a year.
Even in facilities with low turnover, continuous training helps improve operational efficiency, streamline operations, and reduce errors. As your system changes over time, your training program should change too. This can happen with upgrades to control systems, new packaging solutions, or better storage and retrieval systems.
Future Proof Your Automation
Post-installation training is a critical part of any automation project. It ensures your investment delivers long-term results, minimizes downtime, and reduces risk. By focusing on warehouse management systems, warehouse execution systems, maintenance skills, and continuous learning, your team will be ready to keep operations running smoothly.
Automation is more than just equipment. It is about building a knowledgeable team that can keep systems working, improve safety, reduce costs, and create a better experience for your customers.
For more information about the Solutions Community: mhi.org/solutionscommunity
For further articles from the Solutions Community:
What Are the Benefits of Supply Chain Towers?
Types of Automation Integrators
Should You Consider Warehouse Automation?
How WES Supports Warehouse Automation Goals
What is CMMS? Usage-Based Maintenance for Modern Warehouses
All You Need to Know About Yard Management Systems (YMS)
How to Implement Automation in Brownfield Facilities Without Disrupting Operations
